Privacy Policy

Last updated: September 2024

Your privacy

I’m Kate Crocker, an Australian-based copywriter and consultant. I provide services to my Australian and overseas clients. You can find information about my services on my website. In this privacy policy, you’ll find information about what happens to your personal information when you visit my website or use my services, including:

• my commitment to protecting your privacy; and
• how I use any information that this website collects from you.

What personal information do I collect?

The information I collect from you when you visit my website or use my services may include your:

• name
• company name
• email address
• telephone number
• billing address
• location
• IP address
• survey responses
• blog comments
• social media usernames.

This type of information is often known as personal information or personal data. In this policy, the term personal information also includes personal data. You can contact me to review, correct, update or delete your personal information.

How do I use your personal information?

Information that identifies you

I may collect personal information that identifies you so I can:

• provide services
• communicate with you
• give professional support
• tell you about updates or offers
• share useful content
• measure your satisfaction with my services
• problem-solve.

If you subscribe to a downloadable document, I will collect your name and email address so I can provide the document to you. I may also use this personal information to send you a subsequent email, inviting you to subscribe to a newsletter or telling you about another development. If you don’t wish to receive further emails from me, you can unsubscribe using a link in the email or by contacting me at kate@katecrockercopywriter.com.au

Information that doesn’t identify you

Personal information that doesn’t identify you may include anonymous forms or surveys. I may collect this type of information to improve my services, including to:

• manage this website
• analyse website visitor data and behaviour
• advertise my products and services
• identify user needs
• help meet user or client needs.

Information in the public domain

You may decide to give me information that can be seen by anyone visiting my website, for example, if you comment on a published blog post on my website. If you later wish to remove this information, it’s possible that copies may remain viewable, for example:

• In cached or archived web pages on other sites.
• If others have copied or saved the information.

If you give me a testimonial for my website, you can later decide to withdraw or change it by emailing me kate@katecrockercopywriter.com.au

How do I store your personal information and keep it safe?

I take all reasonable steps to protect your personal information while it is in my control. When I receive your personal information, it is securely stored and protected from unauthorised use or access. I may use any of these digital storage options:

• my computer device or devices
• my secure servers
• secure cloud technology.

Occasionally, I may need to transfer your personal information to another State, Territory or foreign country for storage or processing so I can provide my services. If your personal information is transferred and processed outside Australia, I will only transfer it to countries that have adequate privacy protections. I keep your personal information for as long as I need to provide services to you. I may also need to keep it to:

• meet my legal obligations
• resolve disputes
• enforce my agreements.

Despite these measures, please note that I can’t guarantee the security of any information sent or received via the internet. If there is a breach of my security that affects your personal information, I will tell you according to legal requirements.

How does this site manage cookies?

A cookie is a small file placed in your web browser that collects information about your web browsing activities.

My website may use cookies to show you selected internet content. Cookies don’t access information stored on your computer or any other personal information such as your name, address, email address or telephone number.

You can reject cookies by changing your browser settings, or by customising your consent when you see the cookies pop-up window on this website. If the window doesn’t automatically appear, you can find it by clicking the round orange cookies icon on the bottom left side of the website.

However, please bear in mind that disabling cookies may prevent you from taking full advantage of my website.

My website may use cookies to:

• store information when you leave a comment on my site
• analyse website traffic
• allow social media sharing and liking
• help me provide a better website visitor experience.

How do I share your personal information?

I don’t sell your personal information or any other client information.

I don’t deal in your personal information or any other client information.

I only give your personal information to third parties if I’m legally required. On rare occasions, I may need to share your personal information with a third party. But I expect this will only happen if the third party first agrees to follow this privacy policy and any relevant laws.

How do I disclose your personal information?

Sometimes, I may be legally required to disclose personal information, for example, according to:

• laws
• regulations
• court orders
• subpoenas
• warrants
• court actions
• law enforcement requests.

I may also use your personal information to protect:

• my business rights, property or safety; or
• the business rights of my clients or third parties.

Is this website responsible for the privacy activities of other websites?

This website has links to other websites (third party websites). These links aren’t sponsorship, endorsement or approval of third party websites. They are there for your convenience. I am not responsible for the privacy practices of third party websites. Please read the privacy policies on those third party websites for more information.

What happens when this privacy policy is changed?

Occasionally, this policy may change, for example to keep up with developments in:

• privacy laws
• my website
• my business activities.

Any changes are effective as soon as they are published on my website. Please check my privacy policy regularly for any changes.

How can you contact me?

If you have any questions or concerns about this policy or how I use your personal information, please email me at: kate@katecrockercopywriter.com.au I will respond as soon as possible.